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Reviews of Anxiety UK enable us to gain insights and feedback from people who have used our services, whether that is to recommend Anxiety UK to others or let us know how we can improve our service.
Your review is important to Anxiety UK
All kinds of companies including charities use customer and user reviews to help them shape policies and to improve their offering.
We use Anxiety UK reviews to do exactly the same. Anxiety UK helps people living with anxiety disorders of all kinds. This may include generalised anxiety disorder (GAD), anxiety-based depression, agoraphobia, social anxiety disorder, specific phobias such as emetophobia, claustrophobia, arachnophobia, panic disorder and panic attacks, trichotillomania, obsessive compulsive disorder (OCD), body dysmorphic disorder (BDD) and compulsive skin picking disorder (CSP).
Whatever the reason people come to us at Anxiety UK, we want them to have a positive experience. We are a small team of only six staff, many of whom have their own lived, personal experience of anxiety, stress, depression, and other anxiety related conditions.
Anxiety UK reviews help us understand whether we are on track and are providing the right support for those who need help.
Anxiety UK reviews policy
Anxiety UK is fully committed to continuous improvement of our services.
This commitment includes gathering feedback from people who have experienced our services first hand. This could be following a course of cognitive behavioural therapy (CBT), counselling, clinical hypnotherapy, compassion focused therapy (CFT) or eye movement desensitisation and reprocessing (EMDR), or any other aspect of Anxiety UK’s work, including our training service, the Anxia® app, website or Ask Anxia® service.
We believe in the power of direct reviews that give people the control over their feedback – this is the only way for us to find out how people are truly feeling about our services.
This is why we encourage people to leave a review on Google.
If you have contacted us at Anxiety UK and used any of our services, we may ask if you will review us on our Google profile https://www.google.com/maps/place/AnxietyUK/
.Google also allows users to leave reviews in relation to a business. Google has an online review policy to ensure that reviews on are relevant, helpful, and trustworthy. Reviews and ratings may be removed if they breach Google’s review policy, for example in case where information is deceptive information e.g., fake reviews, or inappropriate e.g., harassment or hate speech. These removal measures help to make sure that Google reviews are relevant, helpful, and trustworthy.
At Anxiety UK we value trustworthiness and authenticity, which is why we work with Google. We work with and support, many people who are dealing with anxiety challenges. Anxiety UK aims to continually improve our offering and services, and every review of our services helps to do just that.
Anxiety UK recognise that people expect different things from our charity’s services and every experience is personal. We use reviews to access useful feedback so that we can then incorporate necessary changes going forward.
Customer service priorities
Our commitment to those who need our services is that we are:
Committed – we go the extra mile and work above and beyond expectations.
Responsive – we listen to people’s needs, act promptly, flexibly, and appropriately.
Understanding – we provide empathetic, person-centred, and effective support.
We are a small team of people with direct experience of anxiety disorders and conditions, allowing us to offer sessions and services that are supportive and relevant. Our website offers assistance, from an extensive FAQ section to our ‘Ask Anxia®’ chatbot service, alongside our helpline, therapy, groups, courses and training services.
Anxiety UK understand that needs change and lay out full terms and conditions regarding refunds on our website. Anyone who has questions can email [email protected]. It is simple to cancel membership and a renewal notice is sent prior to kicking in.
To cancel a renewal of membership, people can email Anxiety UK at [email protected] ten working days before the end of the initial membership subscription.
We provide a referral service for therapy. While all our therapists are approved by Anxiety UK they are not employed directly by the charity.
We understand that sometimes things can go wrong, and we also recognise that our users may be dealing with anxiety. We will always try to find the best solution and resolve any issues or complaints.
We appreciate you taking time to leave an Anxiety UK review with Google https://g.page/AnxietyUK/review
Google will provide a prompt to sign into a Google or Gmail account. However, it is still possible to leave a review without signing in or creating an account.
You can read some of our reviews and testimonials on the Anxiety UK Reviews and Testimonials page.
Anxiety UK is a national registered charity formed in 1970, by Katharine and Harold Fisher, for those affected by anxiety and anxiety disorders.
To read more, please click here.
We do not tolerate rude, abusive, offensive, racist or sexist language. Any contact received with content deemed offensive, abusive, racist, sexist etc. will not be responded to as we operate a zero tolerance policy to abuse of any form. Legal action will be considered/taken if appropriate. For more information click here.
Download a copy of our environmental policy here.
Anxiety UK, Nunes House, 447 Chester Road, Manchester M16 9HA
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Press/media enquiries: [email protected]
